North America:
Orders addressed to Continental United States, Canada & Mexico are shipped UPS ground usually within 1-5 days and take between 6 to 9 business days to arrive.

Hawaii/Alaska:
shipments are shipped via UPS 3-day air and are subject to additional ship fees. (please Contact Us for a ship quote on this service.)

International Customers:
Overseas shipments are shipped UPS 3-day air and usually take 4-7 days for delivery.
Please Contact Us with details of your shipment and destination address including the zip code so that we may provide you with an accurate shipping quote on your order.

Expedited/Express Shipping:
These shipping services are available for an additional fee. Expedited is normally 2-3 days delivery time. Express is overnight. (email us with destination address for a ship quote.)

Change of Address Fee:
Please ensure that the shipping address that you provide contains accurate information including zip code and telephone number. It is not always possible to correct the address once the package has been shipped and UPS charges $6.95 for address correction service. This fee will be passed back to you the customer for orders with an incorrect address information.

Our Guarantee
The products we sell are guaranteed by the manufacturer. If you are not satisfied and wish to return an item for any reason, Wooden Comfort will send you a full refund on the purchase price of your order. We want to make sure you are happy with your order, so we are offering a full 30-Days to evaluate the product. (Our manufacturers only offer a 15-day guarantee, but we knew you deserved a little more time.)

Shipping Damage: (PLEASE READ CAREFULLY)
If an item is damaged in shipping then you must keep all packaging and Wooden Comfort MUST be notified of specific damage as soon as possible.
Wooden Comfort will initiate damage claims while our manufacturer will handle all correspondence with UPS and arrange for product replacement and return shipping through UPS.

If original box and internal packaging is (a) discarded before UPS inspects the shipment, or (b) damaged items are shipped back to the factory by you the consumer without our manufacturer's authorization, the replacement claim that our manufacturer made with UPS on behalf of the you the consumer will be null and void. This will result in a denied claim with UPS and replacement or refund for damaged item will not be issued.

Returns for Any Other Reason
DO NOT return the package without Contacting us first. We will issue you instructions on the return process. You must keep all packaging, and product(s) must be returned, prepaid within 30 days in undamaged condition, unused and in its original packaging. If you do not follow these instructions, we may not be able to refund your purchase.